Welcome to Wickhambrook Surgery

We hope you find this website both useful and informative.  If you have any comments or suggestions about this website, or how it can be improved, please Contact Us.

 

Wickhambrook Surgery

 

NEWS FLASH

FLU Clinics are open for booking for the Over 65's.  You will receive an invitation by post or test message. Please telephone Reception to book an appointment.  Please see the Clinic page of our Website for dates, times and venues.

Closure Afternoon - Tuesday 22nd September 2020 from 12.30pm 

The surgery will be closed for staff training on Tuesday 22nd September from 12.30pm.  There will not be any clinical staff available. Repeat prescription requests will not be dealt with during the closure so please ensure sufficient notice is given to allow us to provide these to you before the closure date. You can contact Care Uk during the closure on 111 by telephone. They will be responsible for out of hours cover for Emergencies on our behalf.

Due to the coronavirus outbreak, how you contact us will be different at the moment.  This is to limit face-to-face contact wherever possible and help stop the spread of coronavirus.  We are open and if you need to see your GP, please ring us on 01440 820140.  Our opening hours are 8.00am through until 6.30pm Monday to Friday.  You can also call NHS 111.  Please do not come to the surgery unless you have an appointment.  

Appointments

Appointments are being delivered face-to-face, online and over the telephone.  If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.  Measures are in place to keep you safe from infection during your visit to the surgery.

We are doing everything possible to keep our visitors and staff safe. Please help us by adhering to the following guidelines:

Appointments:  When you arrive for an appointment, please telephone the surgery on 01440 820140 to confirm your arrival.  If you do not have a telephone, please knock on the window to book in (there is  a sign on the window to indicate which one it is). A doctor, nurse or member of staff will collect you from your vehicle/outside.  Under no circumstances should you enter the building unless you are escorted by a staff member.

Medication Collection:  Please continue to use the dispensary window/hatch. Please do not lean in or touch the window.  There is a social distancing spot on the floor to stand on.  Please stand on it to ensure your safety and the safety of our staff.

In line with Government guidance we request that all patients and visitors to the surgery wear a face covering during the COVID-19 pandemic.   Please bring one with you. Thank you very much for your cooperation.

 

Important information about the coronavirus (COVID-19)

The NHS in Suffolk and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The advice issued by the Chief Medical Officer is to stay at home and self isolate if you or any members of your family have either

  • a high temperature or
  • a new continuous cough

The Government have issued stay at home guidance for households with possible coronavirus infection.

The latest information on coronavirus infection can be found on the nhs.uk - coronavirus-covid-19 page.

You may register yourself as a vulnerable person by completing the Government online form  even if you have not received a letter from the NHS advising you of your vulnerable status.

See further information on our dedicated COVID-19 Information page,

NHS Test and Trace forms a central part of the Government’s COVID-19 recovery strategy and further information can be found here.

The telephone number for the NHS coronavirus testing service is 119.  We do not have any tests at the surgery and do not have access to tests.

The latest guidance on coronavirus (Covid-19) can be found here

West Suffolk LifeLink

What is LifeLink?

Lifelink supports people by connecting them to the social activities, clubs and groups that are on offer in the community.

As part of the LifeLink initiative we are pleased to say we now have access to a LifeLink Co-ordinator, (also known as a social prescriber).  Our LifeLink Co-ordinator is Michelle Zinn.  Michelle has a regular weekly session at the surgery and will be very pleased to offer her help.  You can get in contact with the local LifeLink scheme yourself, or ask a friend or relative to help, or talk to a member of staff here at the surgery.   Wickhambrook surgery is covered by Sudbury Rural Lifelink.  Find out more about LifeLink 

 

Newsletter

Read our latest Newsletter

 

GP+ AppointmentsGP Logo

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours. Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service. The service is staffed by local Suffolk GPs and Nurse Practitioners  in Bury St Edmunds, Sudbury, Haverhill and Newmarket is an NHS service delivered by the Suffolk GP Federation. You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

 

Collecting your medication

We dispense medication to nearly all of our patients. As a result, our dispensary can be very busy and we appreciate that at times there can be quite a queue when collecting medication.

We undertook a survey over a one-month period and the graphs below show the busiest days of the week and also the busiest times of the day. This may be of some use when deciding on when to collect your medication. Clearly, Friday mornings are the busiest.

collection chart

Medication collection by days of the week

 

Other News and Information

Patient Participation Group

Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop. The group would very much like to welcome some new members. If you would like to know more about the group please click the link below or ask a member of the surgery staff.

Patient Group Page

 

Your Named GP

Each patient in the Practice has a named allocated GP.  If you are unsure of your named GP please contact Reception and they will let you know who it is.  If you have a preference for a particular named GP please let Reception know.  Please note that you do not have to see your named GP for each appointment and you can request to be seen by a specific GP for individual appointments.

 

If you need medical attention

'Choose' Well by choosing the right service. The short video below is all about Choosing the Right Service.

 

On-line Services: Appointments and Prescription Service

You can now view Results, Problems,  Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you are at home or work, it is especially useful when the practice is closed or telephone lines are busy. Register online or use the service (Click the Register - Create an Account option.). Or ask at Reception for the appropriate application form and information leaflet.  We will require photographic ID and proof of address to process your application.  Please note; whilst the facility to order medication online and access medical records online remains available, online access to appointments is currently suspended due to the coronavirus pandemic. 

Further information regarding online access - link to Government information page

Website AccessibilityContact the SurgeryChange your Contact DetailsConditions and TreatmentsFind Local Services

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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