OUT OF HOURS SERVICE

If you have a critical medical condition, you should call 999 and ask for an ambulance.

After 6:30pm and before 8:00am, Monday to Friday, weekends and public holidays when you call the surgery, your calls during these hours will be redirected to West Suffolk CCG, Care UK, who have been commissioned to provide out-of-hours' services.

If you have a non-critical medical condition, you should telephone NHS111 on 111.

NHS111 is the three-digit telephone service that has been introduced to improve access to NHS urgent-care services. Patients can use this number when they need medical help or advice and it is not urgent enough to call 999. NHS 111 operates a 24-hour nurse advice and health information service, providing confidential information on:

• What to do if you or your family are feeling ill
• Particular health conditions
• Local healthcare services, such as doctors, dentists or late-night opening pharmacies
• Self-help and support organisations
• Dial 111 from any phone

You can also obtain 24-hour general medical advice by telephoning NHS 111 or by visiting the NHS 111 website.