General Covid-19 Information
If you need to contact a GP, do not come to the surgery in person;
Visit the surgery website firstname.lastname@example.org or use e-consult on this site.
Telephone the practice on 01440 820140
A phone or video call will be booked for you with a healthcare professional to suit your needs.
YOU WILL ONLY BE ASKED TO VISIT THE SURGERY IF DEEMED ABSOLUTELY NECESSARY
The surgery telephone lines are very busy at the moment and you may have to wait longer than usual to speak to someone.
If you have a child that has a medical condition or is unwell it is important that they get the correct treatment when they need it. We continue to provide the same safe care that we have always done. If you or your child needs urgent help, and it is out of hours or an emergency either call 111 or go to your nearest A&E department or call 999.
Medication can still be collected from the practice but you will need to give your details via the intercom and you will be granted access subject to the rule of 6, or, a member of staff may bring your medication to the door for you.
We thank you in advance for your continued understanding and cooperation with these new procedures. We are working in unprecedented times and are very grateful to our fabulous patients for your support and uplifting messages. Thank you.
We ask for your further help as detailed below:
A combination of staff shortages and a significant increase in email queries and photos being sent by patients has put significant pressure on our administrative team. PLEASE HELP SUPPORT US BY NOT EMAILING PHOTOGRAPHS OR CLINICAL PROBLEMS IN without being asked to do so by a doctor.
Please also remember the email address for any dispensary queries is email@example.com
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
you feel you cannot cope with your symptoms at home;
your condition gets worse
your symptoms do not get better after 7 days
Do not go to a GP surgery, pharmacy or hospital. Call 111 only if you cannot access online services.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Coronavirus: no need to stockpile medicines
Guidance from the Public Health department discourages medicines stockpiling related to coronavirus concerns as stockpiling can put a strain on the supply chain and exacerbate any potential shortages. Patients on repeat prescriptions should continue with their usual current repeat prescription durations, ie, a month's supply.
Important information about the coronavirus (COVID-19)
The NHS in Suffolk and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The advice issued by the Chief Medical Officer is to stay at home and self isolate if you or any members of your family have either
- a high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Many people with coronavirus have one or more of the above symptoms
The Government have issued stay at home guidance for households with possible coronavirus infection.
The latest information on coronavirus infection can be found on the nhs.uk - coronavirus-covid-19 page.
You may register yourself as a vulnerable person by completing the Government online form even if you have not received a letter from the NHS advising you of your vulnerable status.
See further information on our dedicated COVID-19 Information page,
NHS Test and Trace forms a central part of the Government’s COVID-19 recovery strategy. See further information about NHS Test and Trace.
The telephone number for the NHS coronavirus testing service is 119. We do not have any tests at the surgery and do not have access to tests.
Latest guidance on coronavirus (Covid-19).
To keep our staff and patients safe we have introduced a door intercom service. As from 5th November the main door to the practice became admittance/queries via intercom only. Please read the signage provided to guide you through this process.
Only one person to be in the lobby at a time (unless from same household). Please maintain social distancing outside whilst waiting to access the lobby. A face covering must be in place before entering the lobby.
The intercom is situated on the wall in the lobby. Once you have pressed the intercom button a member of staff will speak to you via the intercom (please be patient; they may be dealing with another task). You may use the intercom to announce your arrival for an appointment. If you are early for your appointment you may be asked to wait in your car, or outside, so please come prepared for adverse weather, ie with an umbrella/warm coat etc.
If you are collecting medication, please continue to queue at the dispensary window.
A member of staff will advise the Doctor/Nurse to come and walk you in at your appointment time. After your appointment the Doctor may escort you out via our staff door to maintain social distancing from people entering via the front door. There is a small step, so if you feel you will have difficulties negotiating the step please do tell the clinician.
We will continue to carry out child immunisations, smears, contraceptive services and injections for cancer patients. It is important to us to ensure that we continue to look after our staff and patients during this pandemic. If you have any medical concerns or feel unwell during this time it is essential that you contact the surgery. The doctors and nurses are continuing to triage and if necessary see patients during this time. They will be wearing full Personal Protective Equipment (PPE) when seeing patients.
The COVID vaccination programme for our patients is being provided by the GP Federation. They have produced some patient information regarding booking your COVID Vaccination. Further information regarding booking your Covid Vaccination can be found here.
We will continue to provide further updates as and when we receive further information ourselves. We would be grateful if you would refrain from phoning or emailing the practice about this as this prevents patients who are unwell from getting to speak to a receptionist in a timely manner. In the meantime you might like to follow this link for some Government information that you may find helpful.
Covid Vaccinations for 12-15 year olds (CLINICALLY EXTREMELY VULNERABLE ONLY)
The Swan Surgery at Bury St Edmunds (01284 770460) and the Woolpit Surgery (01359 840298) are able to provide vaccinations for this age group. Parents should contact either of the surgeries to arrange an appointment or leave a voicemail message if unanswered, to enable a callback.
The SNEE Vaccination website shows all of the available sites that are offering Pfizer and is updated on a daily basis.
The Swan Surgery in Bury St Edmunds are also happy to help with the vaccinations. Please call 01284 770460 and leave a voicemail message if unanswered - someone will then call back to assist.
COVID vaccination status
If you have downloaded the NHS App with the intention of accessing your COVID vaccination status within your medical records please be aware that access to your online record through your GP surgery will first be necessary. This can take up to 21 days to process so please do allow plenty of time when making travel arrangements.
NEWS FLASH: Covid 19 Vaccinations
As you will already be aware, NHS England are commencing a COVID 19 vaccination programme.
This programme will be carried out in phases, with the most elderly and vulnerable to be vaccinated first as a priority. The GP Federation will be responsible for vaccinating patients of Wickhambrook Surgery. Housebound patients have received a letter from the practice.
The Surgery wishes to ensure that its elderly and vulnerable patients are able to be vaccinated as soon as logistically possible.
We will provide further updates as and when we receive further information ourselves. We would be grateful if you would refrain from phoning or emailing the practice about this. This will ensure we can respond to phone calls from unwell patients in a timely manner. Thank you.
Dial 119 to contact the NHS coronavirus testing service. Please note; we do not have testing available at the surgery and neither do we have access to tests.
Covid-19 Volunteer Groups
COVID-19 Volunteer Groups - We are aware of several people in some of our practice area who are offering to help patients by delivering their medication to them if a patient absolutely does not have a carer/neighbour/family member to do so.
Please telephone our reception team if you require a contact number for one of the volunteers, or alternatively you could visit the Wickhambrook Parish Council website to view the details of the Wickhambrook Volunteer Coronavirus Support Group