GP ONLINE SERVICES

GP Online Services allow patients to book appointments, request medication, view medical records and more.

Registering for GP Online Services

If you are 16+ with suitable photo ID, you can self-register by downloading the NHS App (Note: This is not the NHS COVID App). If you are unable to get through the self-registration, please contact the surgery for an alternative method of accessing online services.

If you require online services for someone who lacks capacity to make their own care decision (e.g. young children or an ill relative), please first self-register for the NHS App for yourself and then contact the surgery regarding adding additional patients to your account. Older children may need their own account created by the surgery if they are deemed competent to make decisions about their own care.

Further information about the NHS App

General information on GP Online Services

⚠️ Important information about our system change

During April 2023, the surgery plans to change our computer system; this will affect GP Online Services. Details will be added below; read how surgery service may be affected by our system change.

'Patient Access' users

What will happen to ‘Patient Access’?

Patient Access will no longer connect to our surgery after our system change. To continue using GP Online Services (medication requests, record access etc) please see information about registering for the NHS App above. You will be able to use the NHS App for GP Online Services now and after we have changed our computer system. This will result in the least disruption for you.

Until our system change you may still login to Patient Access; however, please switch to the NHS App as soon as possible as we will be extremely busy during our system change.

Once we have changed system, your account with the Patient Access website will still be present but no longer be associated with our surgery. If you wish, you can contact Patient Access and arrange to have the data it holds about you deleted.

NHS App prompting you for a "Linkage Key"?

Please wait until after our system change is complete to request this.

If the surgery creates a linkage key now, this will stop working after our system change in late April; staff will then need to repeat this work. Thank you for taking the time to get started with the NHS App, use Patient Access for any final requests and contact us in May 2023 for help with your linkage key. Note we will need to verify your identity before providing this such as by attending the surgery with identification documents or we may be able to verify your identity remotely by asking questions to confirm your identity based on information in your medical records.

'NHS App' users

The NHS App will be the standard GP Online Services offering after our system change, but access will be impacted during this process.

What will happen to my NHS App when the surgery is changing system?

During the change: GP Online services will be unavailable for at least 3 days and potentially up to a week. You will not be able to access your record, request medication or book appointments online during this time.

After the change:

If you registered for the NHS App yourself using photo ID, your main GP Online Services should reconnect automatically. Main services are; appointment booking, prescription requests and summary record access (Allergies, sensitivities & medications). Additional services, such as proxy access to those you care for or more access to your medical records, may disconnect during the system change and you may need to ask the surgery for these to be reconnected for you.
If you were unable to register with the NHS App yourself using photo ID and required “linkage keys” from the surgery, your NHS App should prompt you to try and use photo ID again. If you have suitable ID, please try and complete this process to reconnect. If you do not have suitable ID or cannot get through the registration, please contact the surgery.

What about my COVID Pass?

If you will require access to your COVID pass during this system change, we strongly recommend you save a copy to your device or request a copy be emailed or posted online.

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