GP ONLINE SERVICES

Patients aged 16+, with an email address, mobile number (no smartphone needed) and photo ID can self-register for:

Medication requests

Appointment booking

Summary record access

Prospective full record access

GP Online Services allow patients to book appointments, request medication, and view medical records.

Registering for GP Online Services

If you are 16+ with suitable photo ID, you can self-register by downloading the NHS App or visiting www.nhs.uk/nhsapp.  If you are unable to get through the self-registration, please see the "Having difficulties ?" section below. 

If you require online services for someone who lacks capacity to make their own care decision (e.g. young children or an ill relative), please first self-register for the NHS App for yourself and then contact the surgery regarding adding additional patients to your account.  Older children may need their own account created by the surgery if they are deemed competent to make decisions about their own care. 

Having difficulties?

I don't have a smartphone

NHS App services are available at www.nhs.uk/nhsapp.  You will require a mobile number, but do not require a smartphone.  if you do not have a mobile phone number and would like access to GP Online Services, please see "Signing up through the surgery" below.

I am being asked for a "Linkage Key"

Please get in touch with the surgery to arrange this.  We will need to verify your identity before providing this.  You may be asked to attend the surgery with identification documents or we may be able to verify your identity remotely by asking questions to confirm your identity based on information in your medical records.

Signing up through the surgery

If you do not meet the requirement for registering for the NHS App, such as no mobile number or photo ID, please ask one of our reception team for an application form and they will go through the identification process with you.  Your completed application will be passed to a member of our online services team who will process your application and notify you of your login details.

Further information about the NHS App

General information on GP Online Services

Other ways to access GP online services

There are many ways to access GP online services, and some may offer options/functions that you may find preferable to the standard NHS services.

• SystmOnline website: If you've been provided with login details from the surgery you can access the SystmOnline website here.
• Airmid app: Some patients may be advised to use Airmid. If you have SystmOnline login details -or- have an 'NHS Login' (created when you access various NHS online services) you can use these on the Airmid app available here.

⚠️ Important information about our system change

During April 2023, the surgery changed computer system.

What has happened to ‘Patient Access’?

'Patient Access' has now been disabled at Wickhambrook Surgery. Your account with the Patient Access website will still be present but no longer be linked with the surgery. If you wish, you can contact Patient Access and arrange to have the data it holds about you deleted.

To continue using GP Online Services (medication requests, record access etc) after our system change, please see information about registering for the NHS App above.