How to make an appointment

All consultations are by appointment and should be made at Reception or by telephone during opening hours. The receptionist will offer you the next available appointment with the doctor of your choice but if you feel your problem is urgent you will be offered an emergency appointment with one of the doctors on duty that day. Alternatively, you can pre-book an appointment online using Patient Access. See our Appointments page for details.

You will be reminded of your appointment by text message. If you do not wish to receive these texts please speak to Reception. Alternatively, if you have not yet given us your mobile number but would like to receive text reminders please give your number to Reception. If you no longer require your appointment please phone to cancel it in good time so that it can be offered to another patient.


How to obtain telephone advice

The surgery’s phone lines are open between 8:30am and 6:00pm Monday to Friday. If you wish to speak to your doctor on the phone please give your details to the receptionist. Your doctor will call you back, usually after morning surgery or before afternoon surgery. In an emergency the call will be put through to the duty doctor immediately. It is helpful to the doctor if you are prepared to provide the Receptionist with brief details of the reason for your call. If you wish to send any information to your GP by e-mail please direct it to: Please note that urgent matters should not be dealt with by e-mail - please phone the surgery if you need to contact a doctor as soon as possible.


GP+ Appointments

GP Logo

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours. Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service. The service is staffed by local Suffolk GPs and Nurse Practitioners Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation. You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).


Failure to attend a booked appointment

Please inform us if, for any reason, you are unable to keep an appointment with any member of the Primary Health Care Team so that it can be offered to another patient.


Home visits

If you feel unable to attend the surgery and require a home visit, please telephone before 10:30am. Please be ready to tell the receptionist a little about the problem. This helps the doctor to assess the urgency and plan other visits.

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