How to make an appointment
Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face-to-face contact where possible and help stop the spread of coronavirus.
We are open as usual and if you need to see your GP, please ring us on 01440 820140. The phone lines are open from 8.30am until 6.00pm Monday to Friday, however our receptionist is at lunch between 1.30pm and 2.30pm. We can respond to Emergency calls only during that time. Our opening hours are 8.00am until 6.30pm Monday to Friday. All consultations with the doctor are initially carried out by telephone. After assessment over the telephone the doctor may arrange for you to attend for a face to face consultation. In addition to face-to-face consultations, we are offering consultations online via video link or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare proessional in person then this will be arranged for you.
You should make your appointment by speaking with the reception team by telephone or in person during opening hours. The receptionist will offer you the next available telephone appointment with the doctor of your choice but if you feel your problem is urgent you will be offered an emergency telephone appointment with one of the doctors on duty that day. See our Appointments page for details.
You will be reminded of your appointment by text message. If you do not wish to receive these texts please speak to Reception. Alternatively, if you have not yet given us your mobile number but would like to receive text reminders please give your number to Reception. If you no longer require your appointment please phone to cancel it in good time so that it can be offered to another patient.
How to obtain telephone advice
The surgery’s phone lines are open between 8:30am and 6:00pm Monday to Friday. If you wish to speak to your doctor on the phone please give your details to the receptionist. Your doctor will call you back, usually after morning surgery or before afternoon surgery. In an emergency the call will be put through to the duty doctor immediately. It is helpful to the doctor if you are prepared to provide the Receptionist with brief details of the reason for your call. If you wish to send any information to your GP by e-mail please direct it to: WSCCG.Wickadmin@nhs.net. Please note that urgent matters should not be dealt with by e-mail - please phone the surgery if you need to contact a doctor as soon as possible.
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours. Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service. The service is staffed by local Suffolk GPs and Nurse Practitioners Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation. You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
Failure to keep a booked appointment
Please inform us if, for any reason, you are unable to keep an appointment with any member of the Primary Health Care Team so that it can be offered to another patient.
If you feel unable to attend the surgery and feel you require a home visit, please telephone before 10:30am to make this request. Please be ready to tell the receptionist a little about the problem. This helps the doctor to assess the urgency and plan other visits. Initially the doctor will contact you by telephone to assess your visit request.