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Welcome to Wickhambrook Surgery

We hope you find this website both useful and informative.  If you have any comments or suggestions about this website, or how it can be improved, please Contact Us.

 

Wickhambrook Surgery

 

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PRACTICE CLOSURE FOR STAFF TRAINING

From 1pm until 6.30pm on Thursday 21 June, this practice will be closed for important clinical education and training purposes:

The doors will be open and a receptionist on hand to make appointments but there will not be any clinical staff in the building

Emergency cover will be provided by Care UK Out of Hours Service who will be responsible for:

Telephone triage

Face-to-face appointments at Angel Hill Surgery in Bury St Edmunds or Haverhill Clements site of Christmas Maltings and Clements

Home visits

Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable your practice to provide these for you prior to practice closure dates. We will not be able to give out or supply any medication during this closure as there will not be any clinical staff in the building.

You can contact Care UK by telephone by calling: 111

 

General News

Newsletter

Click here for our latest Newsletter.

 

GP+ Appointments

GP Logo

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours. Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service. The service is staffed by local Suffolk GPs and Nurse Practitioners Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation. You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

 

Collecting your medication

We dispense medication to nearly all of our patients. As a result, our dispensary can be very busy and we appreciate that at times there can be quite a queue when collecting medication.

We undertook a survey over a one-month period and the graphs below show the busiest days of the week and also the busiest times of the day. This may be of some use when deciding on when to collect your medication. Clearly, Friday mornings are the busiest.

Medication collection by days of the week

 

Other News and Information

Patient Participation Group

Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

More Information

 

Your Named GP

Each patient in the Practice has a named allocated GP.  If you are unsure of your named GP please contact Reception and they will let you know who it is.  If you have a preference for a particular named GP please let Reception know.  Please note that you do not have to see your named GP for each appointment and you can request to be seen by a specific GP for individual appointments.

 

If you need medical attention

'Choose' Well by choosing the right service. The short video below is all about Choosing the Right Service.

 

On-line Services: Appointments and Prescription Service

You can now view Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you are at home or work, it is especially useful when the practice is closed or telephone lines are busy. Click here to register online or use the service (Click the Register - Create an Account option.).

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