Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

WHEN YOU NEED TO CALL A DOCTOR URGENTLY

The surgery’s phone lines are open between 8:30am and 6:00pm Monday to Friday. If you wish to speak to your doctor on the phone please give your details to the receptionist. Your doctor will call you back, usually after morning surgery or before afternoon surgery. In an emergency the call will be put through to the duty doctor immediately. It is helpful to the doctor if you are prepared to provide the Receptionist with brief details of the reason for your call. If you wish to send any information to your GP by e-mail please direct it to: WSCCG.Wickadmin@nhs.net. Please note that urgent matters should not be dealt with by e-mail - please phone the surgery if you need to contact a doctor quickly.

If you have a critical medical condition, you should call 999 and ask for an ambulance.

After 6:30pm and before 8:00am, Monday to Friday, weekends and public holidays when you call the surgery, your calls during these hours will be redirected to West Suffolk CCG, Care UK, who have been commissioned to provide out-of-hours' services.

If you have a non-critical medical condition, you should telephone NHS111 on 111.

NHS111 is the new three-digit telephone service that has been introduced to improve access to NHS urgent care services. Patients can use this number when they need medical help or advice and it is not urgent enough to call 999. NHS 111 operates a 24-hour nurse advice and health information service, providing confidential information on:

  • What to do if you or your family are feeling ill
  • Particular health conditions
  • Local healthcare services, such as doctors, dentists or late-night opening pharmacies
  • Self-help and support organisations
  • Dial 111 from any phone

You can also obtain 24-hour general medical advice by telephoning NHS 111 or by visiting their website by clicking here.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

Contact the SurgeryChange your Contact Details
NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page